Shipping & Returns

SHIPPING POLICY

We aim to have your order ready to ship in 1-3 business day from the receipt of your order. Our team will reach out to you to allocate you with a delivery slot and we aim to do so within 3-5 business days. Please bear with us during peak periods.

For orders above SGD50, we are offering free delivery. For orders under SGD50, there will be delivery charge of SGD10 per delivery trip. 

Return & Exchange Policy

At Lim’s Holland Village, we strictly accept refunds and exchanges only in the event that you have received a defective product or a completely different and incorrect product which does not match the order you placed. 

We aim to do quality checks on all product before we deliver however in the unfortunate event that you receive a faulty item, please inform us at sales@limshollandvillage.com.

All refunds and exchange requests for defective goods will undergo assessment before being approved or rejected. Please understand that not all cases will be approved for refund within reasonable means as a large number of our products are handcrafted and products may differ from the photos on our website.

To be eligible for an exchange or refund, Please take note of the following:
1.    In the original condition as received.
2.    Inform Lim’s Holland Village of defective product within 24 hours of receipt by email with your order number (sales@limshollandvillage.com).
3.     Our team will get back to your as soon as we can and inform you on the details for an exchange to be done.